Return and Refund Policy
Refund and Return Policy – PoExplorer Wholesale Distribution, Inc.
At PoExplorer Wholesale Distribution, Inc., we value your satisfaction and strive to provide you with the highest quality products and services. However, we understand that there may be instances where you need to return or request a refund for a purchase. To ensure a smooth and hassle-free experience, we have established the following refund and return policy:
- Product Eligibility: a. Eligible Products: We accept returns and refund requests for products that are unused, undamaged, and in their original condition. b. Non-Eligible Products: The following items are not eligible for returns or refunds:
- Perishable goods, such as food or flowers.
- Customized or personalized products.
- Products marked as “Final Sale” or “Non-Returnable.”
- Timeframe for Returns and Refunds: a. Returns: You have 14 calendar days from the date of delivery to initiate a return request. b. Refunds: Refunds will be processed within 10 business days after the returned product is received and inspected.
- Return Process: To initiate a return or refund request, please follow these steps: a. Contact our customer support team: Reach out to our customer support team either through phone or email and provide them with your order details and reason for the return or refund. b. Return Authorization: Once your request is reviewed, our customer support team will provide you with a return authorization number and any further instructions. c. Package the Product: Securely package the product in its original packaging along with all accessories and documentation. d. Return Shipping: You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product. e. Shipment Tracking: We highly recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for lost or damaged packages during the return shipping process. f. Inspection and Refund: Upon receipt of the returned product, our team will inspect it for eligibility. If the product meets our return policy criteria, we will initiate the refund process.
- Refund Options: a. Original Payment Method: Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon. b. Store Credit: In some cases, we may offer store credit as an alternative to a refund. This will be discussed and agreed upon during the return process.
- Restocking Fee: For returned products that are not defective or a result of our error, a restocking fee of [insert restocking fee percentage] may be applied. This fee will be deducted from the refund amount.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the return process and cover the return shipping costs. Once the product is received and inspected, we will issue a full refund or provide a replacement, as per your preference.
Please note that this refund and return policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed of any updates.If you have any further questions or need assistance with the return or refund process, please don’t hesitate to contact our customer support team. We are here to help!Thank you for choosing PoExplorer Wholesale Distribution, Inc. We appreciate your business and strive to exceed your expectations.